All Ingenuity web hosting accounts support Passive FTP.

For a definitive explanation of the differences between Active and Passive FTP, have a look at this article: Active FTP vs. Passive FTP

Having a good FTP program can make the process of uploading and publishing your website a lot easier. Some of the FTP software programs which our clients have found useful are:

For Windows:

• WSFTP
• CuteFTP
• SmartFTP
• FTP Voyager
• FileZilla

For Apple Macintosh:

• Fetch

Microsoft Internet Explorer also has an in-built FTP client which is very easy to use. To use Internet Explorer’s FTP client, open Internet Explorer. In the “Address” bar at the top of the screen type: ftp:// Followed by your domain name. You will then be prompted for your username and password. Once you have typed these details you will be presented with two or three folders. Double click on the “web” folder and then simply drag-and-drop the files you would like to upload into the Internet Explorer window.