1. On the iPhone main screen, click on ‘Settings’.

2. Go into the ‘Mail, Contacts, Calendar’ section.

3. Click on the account you are having trouble with, then scroll down to the SMTP server and click on the address. This should bring-up a screen that has a Primary Server listed towads the top. Click on this.

4. Check the settings match with the ones below:

The Server option should be set to ‘On’
The Host Name is: mail2.ingenuity.net.au
User Name: your full email address
Password: your email password
Use SSL should be turned off
Authentication should be set to: Password
Server Port: 25025

You’re done! Your SMTP Settings are now updated.

Below you will find the steps involved in setting up your email with Ingenuity, through your iPhone.

1. Click ‘Settings’

2. Click ‘Mail, Contacts, Calendars’

3. Click ‘Add Account…’

4. Click ‘Other’

5. Click ‘Add Mail Account’

6. Enter your name, email address, password and in the ‘description’ box, put the full email address then click ‘next’

7. Select ‘POP’
In the ‘Incoming Mail Server’ section, enter mail.ingenuity.net.au as the Host Name and then type your username and password
In the ‘Outgoing Mail Server’ section, enter mail2.ingenuity.net.au as the Host Name and then type your username and password

8. Click ‘save’

10. This will start the verification process on your account. It is not uncommon for a message to be displayed that says “Cannot Connect Using SSL…”. Click Yes when it asks if you would like to configure the account without SSL. This message will likely display twice.

The account verification process should now complete and either show a warning that there are potential issues and the account may not work, or it may take you back to the list of email accounts setup on the iPhone. This is fine as there are a couple more steps that need to be done to get everything working.

11. Click on the account you just created, then scroll down to the ‘Outgoing Mail Server’ section. Click on ‘SMTP server’ (which should read mail2.ingenuity.net.au)

12. Click on the Primary Server ‘mail2.ingenuity.net.au’ at the top of the list

13. Click on ‘Server Port’ and change it from the number 25 to 25025

14. Click ‘done’
15. Click the ‘Account Info’ button at the top of the screen and then click ‘done’ again

The account should now be configured and functional

Firstly, take note of the general settings for the Ingenuity Mail Service.

Now, following the steps below, you can set up an Email account  on your Apple Mac with Ingenuity.

1. Open Mail (find it on the Dock)

2. If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu.

3. Fill in the Full Name, Email address, and Password fields.
Note: Your email account password will be stored in Keychain to allow you to automatically log in to your email account when you open Mail.

4. Deselect “Automatically set up account” if it is enabled. Click Continue to proceed.

5. Choose the proper Account Type.

6. Give your account a useful description, such as “Anne’s Ingenuity account”. It can be called whatever you want.

7. Enter your Incoming Mail Server, User Name and Password. Click Continue to proceed.

8. If prompted, enter your Incoming Mail Security settings. Click Continue to proceed.

9. For Outgoing Mail Server, a useful description such as “Ingenuity Outgoing Mail Server”.

10. Enter the Outgoing Mail Server details.

11. If necessary, select “Use Authentication” and enter your User Name and Password. Click Continue to proceed.

12. If prompted, enter your Outgoing Mail Security settings. Click Continue to proceed.

13. Verify your settings in the Account Summary. Check “Take account online”. Click “Create” to complete the process.

After completing these steps you should be able to send and receive email via this account. If you can’t send or receive email, contact us for assistance.
1300 664 643 | support@ingenuity.net.au